马士基提示客户邮件处理可能延迟
Potential Delays in Customer Email Processing
马士基因全球 Microsoft 服务中断提示客户邮件处理可能延迟，并建议紧急请求改用在线聊天和电话支持渠道。出口方面，DP相关请求可通过聊天和电话联系客服；进口方面，沙迦、阿布扎比、阿吉曼、拉斯海玛和富查伊拉的Delivery Order将发送至注册邮箱。空箱退回仅在中断期间豁免提供Delivery order copy，正常邮件处理尚在恢复。
公告列明邮件处理延迟期间的替代服务渠道、空箱退回材料豁免及进出口处理安排，便于货代核对客户沟通与单证要求。
Further to the Customer advisory posted on link Global Microsoft service disruption | Maersk, we would like to advise a few steps for business continuity.
To ensure continued support during this period, we encourage customers with urgent requests to utilize our alternative service channels, including online chat and telephone support even though you may have sent a mail.
Our Customer Experience teams, remain fully available and are actively managing customer enquiries while work continues to restore normal email processing.
We thank you for your patience and understanding during this time and request you to follow the instruction below until we confirm BAU.
Exports
- For DP reference, please reach out to our customer service teams on chats and telephone due to the delay in receipt of emails.
Imports
- Deliver Orders for Sharjah, Abu Dhabi, Ajman, Ras al Khaimah and Fujairah will be sent to you in your registered email address.
- For empty container return, we are waiving the need for Delivery order copy during the period of outage only.
Because of the global outage, we may take longer than normal to respond to your requests. We will try our best to take care of your needs and have put in place additional plans to support you.
You can reach us on,
Export: Ae.export@maersk.com
Import: Ae.import@maersk.com
来源：马士基运营公告 · maersk.com